Terms of service

These terms govern your use of deload's marketing site, web apps, and mobile app (together, the "Service"). By creating an account or using the Service, you agree to these terms. If you don't agree, please don't use the Service.

Who can use deload

You must be at least 18 years old, or the age of majority where you live, to create a coach account. Athletes invited by a coach must be at least 13; coaches are responsible for obtaining the consent required for any minor athletes on their roster. By creating an account, you confirm you have the authority to agree to these terms.

Your account

You're responsible for what happens under your account. Keep your login credentials safe, don't share them, and tell us promptly if you think your account has been compromised. We use a third-party identity provider (Clerk) for sign-in; you're also bound by its terms when you authenticate.

Acceptable use

You agree not to:

• Use deload for anything illegal, harmful, deceptive, or that violates someone else's rights.
• Coach or program for athletes you don't have a real coaching relationship with for the purpose of evading our terms or other platforms' terms.
• Scrape, crawl, or bulk-export the Service except through features we provide.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Probe, scan, or test the vulnerability of the Service without our written permission, or interfere with its operation.
• Use the Service to send spam, malware, or unsolicited commercial messages.
• Misrepresent yourself, impersonate another person, or claim a coaching relationship that doesn't exist.
• Upload content you don't have the right to upload, or that infringes someone else's IP.
• Use the Service's AI features to generate medical diagnoses, prescriptions, or any output you'll pass off as professional medical advice.

We may suspend or terminate accounts that violate these rules, with or without notice, and remove content that breaks them.

Your content

You keep ownership of the programs, notes, session logs, and other content you create in deload ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Your Content solely so we can operate, support, and improve the Service for you. This license ends when you delete the content or your account, subject to the retention timelines in our Privacy Policy.

Coaches: when you invite an athlete, you authorize us to share the programs you assign to that athlete with that athlete. Athletes: when you accept an invitation, you authorize us to share your session logs and check-in responses with the coach who invited you, for the duration of that coaching relationship.

AI-generated suggestions

deload includes features that draft, rewrite, or refine training content using machine-learning models. These suggestions are starting points — not professional advice. You are responsible for reviewing what the model produces before it reaches an athlete, and for the programs you ultimately assign. The Service is not a medical device and does not provide medical, physical-therapy, or nutritional advice.

Beta software

deload is currently offered as a private beta. Features may change, break, or be removed. We aim for high reliability but make no uptime guarantee while the product is in beta.

Pricing and payments

The Service is free during the private beta. No credit card is required. When public pricing launches, you'll see it inside the app before any charges occur, and we'll ask you to agree to the applicable plan terms.

Once paid plans exist, payments will be processed by Stripe. Fees will be billed in advance on the cadence you select (for example, monthly or annually), non-refundable except where required by law, and exclusive of taxes — which you're responsible for. We may change pricing on at least 30 days' notice; changes apply at the start of your next billing period. If you don't agree to a change, you can cancel before it takes effect.

Cancellation and termination

You can stop using the Service or delete your account at any time. We may suspend or terminate your account if you breach these terms, if your account creates legal or safety risk for us or others, or if we discontinue the Service. When an account is terminated, we follow the deletion timelines in our Privacy Policy.

Third-party services

The Service relies on third-party providers (for example, authentication, hosting, email delivery, payments, and model providers). We're not responsible for the acts or omissions of those providers beyond what we've contracted with them to do.

Intellectual property

The Service, including its software, design, name, and logos, is owned by deload and protected by IP laws. These terms don't grant you any rights to our trademarks or branding.

Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that AI-generated content will be accurate or suitable for any particular athlete. Training carries inherent risk; you and the athletes you work with are responsible for training safely and for any decisions made using the Service.

Limitation of liability

To the maximum extent permitted by law, deload and its officers, employees, and agents won't be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim related to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose or (b) USD $100.

Indemnity

You'll defend, indemnify, and hold deload harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these terms.

Changes to the Service or terms

We may update these terms from time to time. If we make material changes, we'll notify you inside the app or by email before they take effect, and update the "last updated" date above. Your continued use of the Service after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. You and deload agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that isn't subject to arbitration or small-claims court.

Contact

Questions about these terms? Reach us via the contact page.